Member Relations Executive - (UAE National) - TCOM Group - Dubai Holding Asset Management

Job Description

About TECOM Group - Dubai Holding Asset Management:

TECOM Group PJSC, a Dubai Financial Market-listed company, which has been developing and operating strategic, sector-focused business districts across Dubai since 1999. The TECOM Group portfolio consists of 10 business districts catering to six vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology.

The 10 business districts are: Dubai Internet City, Dubai Outsource City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Knowledge Park, Dubai International Academic City, Dubai Science Park, Dubai Industrial City and Dubai Design District (D3).

About the Job:

An opportunity has arisen for a Company Member Relations Executive to join TCOM Group. The main duties and responsibilities of this role:

• Act as the main point of contact for the guests/visitors to the coworking space upon their arrival until departure and ensure visitors to the office are greeted and received warmly, given accurate information, and directed to the respective person, meetings and offer assistance as appropriate and ensuring effective customer service
• Coordinate with the administrator to serve beverages to visitors in reception/ meeting rooms as appropriate to ensure that visitors are well attended to as per company hospitality standards.
• Coordinate visitor/client requests such as cab hire, public transport information etc to ensure that visitors/clients have an excellent visitor experience for increased customer satisfaction and the fulfilment of departmental goals.
• Ensure all visitor arrivals are logged correctly to maintain accurate records
• Handle all incoming and outgoing telephone calls professionally and direct the calls to respective person to ensure all calls are attended to proficiently.
• Ensure that the reception desk is manned, operationally prepared, and stocked at all times.
• Provide support for VIP delegates to ensure that all visits are in line with defined guidelines and as per company protocol.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Ensure continual upkeep and standards of business center to include offices, meeting rooms and communal areas

• Guide the team in screening, shortlisting applicants based on pre-defined selection, advancing applicants through the freelance process and in responding to member queries.
• Collect and maintain registration applications promptly and check documents to ensure accuracy and completion before they are sent for further processing. Coordinate with AXS for prompt processing of member applications and ensure members are kept informed with regular updates.
• Handle all incoming /outgoing mail and documents, stamp them on receipt, segregate, and distribute/ dispatch to the correct addressee to ensure accurate distribution of mail and important documents are not misrouted.
• Maintain mail/courier log sheets on a daily/monthly basis to provide information and data for accurate invoicing.
• Coordinate with the driver/messengers to monitor movements of collection/ delivery of documents to avoid loss/error of documents in transit.
• Coordinate with IT support if meeting room equipment's i.e. projector, plasma screen require attention.
• Inform business development team about walk-in potential business leads/prospects.
• Assist in ad-hoc tasks as assigned to facilitate smooth operations for the business and ensure that the department meets its overall objectives
• Update and maintain contact list of all staff to ensure that a comprehensive database for employee contact is maintained at all times.
• Prepare activity reports on all the service transactions that took place on a monthly basis for timely information to the management.
• Provide support to the programming and events function to ensure all aspects of operations for events are covered

• Act as a focal point of contact and coordinate for all meeting room requirements so as to ensure assistance in booking meeting rooms for scheduled meetings.
• Provide support for the collection of information related to client feedback to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
• Communicate and resolve client complaints / issues within the delegated level of authority or timely escalate and follow up client issues to the appropriate department to provide a high standard client service which will lead to client satisfaction and loyalty.
• Receive board line phone calls and making sure that all phone calls are answered timely and assist the business partners with accurate and precise information
• Capture all clients Interactions (enquiry, leads, requests & complaints) accurately and maintain a database and record in available systems to provide inputs for management reports.
• Act as a primary point of contact for business partners coordinate for the issuance and renewal of lease, trade licenses and permits, assist in the timely collections of accounts receivables from partners and liaison to reconcile statements and ensure accuracy of billing to provide efficient customer service.
• Collate all client documentation such as contracts, license, and passport copies etc and maintain administrative files in order to ascertain smooth business operations and effective workflow.
• Support the section head by channelizing client requirements into commercially viable leads to contribute to the profitability of the department.

About you:

• Bachelors degree in business administration or any related discipline is preferred.
• 2-3 years experience in office administration and customer service experience.
• Excellent oral and written communication skills
• Problem solving skills
• Strong planning and organizing skills
• Excellent customer service skills
• Excellent time management skills
• Ability to multi-task and work under pressure
• Good MS Office skills

About the Benefits:

We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai