Manager - Operations and Support Service - Abu Dhabi
Job description / Role
Employment: Full Time
Job overview
Aldar Education is currently seeking an outstanding Operations & Support Services Manager (OSM) to join our Mamoura British Academy in Abu Dhabi.
As the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities. We offer a range of brands for all learners in our community, from nursery through to adult education. We offer the broadest choice of curricula in the largest number of locations in Abu Dhabi.
Starting with one school and 250 students in 2007, Aldar Education has grown into a highly sought after education provider, now supporting over 38,000 students in 31 schools and a growing network of almost 5,000 educators, with over 100 nationalities, offering a wide range of curricula and ancillary services such as a Teacher Training Academy.
Working collaboratively, our education network's purpose is to empower the next generation to shape our future, directly supporting the educational goals of Abu Dhabi's government. Today, Aldar Education's efforts are guided by the Abu Dhabi Economic Vision 2030 plan, which aims to build a sustainable knowledge-based economy through premium education.
As a member of the school senior leadership team, directly supporting the Principal, the Operations & Support Services Manager (OSM) will be fully responsible to effectively lead operations and support administration and support service related activities and ensure the school(s) complies with all Aldar Education policy, procedures, HSE, audit and regulatory directives within daily school operations.
The incumbent will continuously strive to exceed internal and external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the Aldar Education core values.
To embody the values, vision and ethos of Aldar Education and assist the Principal in implementing process and policy which will ensure high quality and successful outcomes.
Job responsibilities
Main duties- Be responsible for the organisation and delivery of operations and service teams across the school(s). Implement a service culture and ensure efficient, effective staff deployment and, with the Principal, recruitment of high calibre candidates to join the Aldar Education operations and support service teams.
- Support administration functions across schools when required, and work collaboratively with Principal and relevant functional cluster leads to achieve school-wide targets.
- Support and advise the Principal, Senior Leadership and Aldar Education HQ on operational, financial and HSE matters and be accountable for their effectiveness using robust performance management systems.
- Implement processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on audit and regulatory compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits.
- Ensure that all operations and service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of the school.
- Support the Principal in achieving the key strategic objectives for the school through formulating and leading on specific aspects of the school business and/or improvement plan as they relate to operations and support services.
Specific duties
General operations- Support the Principal in implementing the agreed business strategy for the school.
- Develop and implement policies, systems, processes and student safeguarding measures in conjunction with the Aldar Education HQ ensuring all new policy and processes are school focused prior to implementation throughout the group.
- Be contactable outside of normal school hours, available to attend site to support the Operations Team when required in line with the Aldar Education Critical Incident Response Protocols.
- Develop the performance and efficient working hours of solid and dotted line reports to ensure high standards of service are maintained throughout the school(s) and that all teams provide a collegial, efficient and effective service culture.
- Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained.
- Lead the recruitment, professional development, appraisal and training of all Operations & Service staff ensuring that each member of the team undergoes an individual development plan to help the school in building a high-performance team.
- Support the Principal in monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the school receives best value and service at all times.
- Continually review opportunities for shared resource, cost and/or services across those schools they hold responsibility for to ensure that the schools benefit from improved access to service teams and physical resources (ie support staff, transport etc).
- Ensure Delegation of Authority processes and procedures are followed at all times.
- Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education core values.
- Ensure that schools are fully compliant with local government authority regulations to safeguard against risks.
Company Industry: Education
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