Head of Operations
Job description / Role
Employment: Full Time
Opportunity to head operations for a leading UK based bank
Strategic leadership opportunity
About our client
The client is a UK-regulated bank. They focus primarily on foreign exchange and cross-border payments.
Job description
The individual will play a pivotal role in overseeing technology integration, client on-boarding, client servicing, and the first line of risk management, all while ensuring compliance with UAE regulatory standards and alignment with group policies.The role is a member of the executive committee.
The role of head of operations is responsible for ensuring and managing a single life-cycle, performance and outsourced delivery of the technology estate and operations, on-boarding and first line risk management.
Key areas of focus include:
- Operational leadership
- Oversight of outsourced services
- Collaboration with the CTO to align on technology platforms, integration plans, and cyber-resilience
- Client on-boarding and servicing
- Meeting governance and regulatory requirements
- Recruitment and training for the entity
- Strong technical knowledge, shared and imparted to junior colleagues
- Keeps up to date with the latest technical advancements and recognises the need for continuous development of personal technical and specialist knowledge
- Maintains strong customer relationships, promoting and developing further value to the business by recognising the needs of the customer
- Shows initiative, imagination, and the drive to complete practical solutions
- Works with senior management to drive progress and to implement innovative solutions
- Can negotiate confidentially with internal and external colleagues and clients at all levels
- Works with others to lead such negotiations, supporting senior management
- Follows all aspects of best practice risk management
- Proactively identifies and mitigates potential issues, highlighting any concerns to the appropriate department or person and supporting the implementation of appropriate frameworks and procedures to manage risk
- Excellent communication skills, verbal and written, to deliver clarity, transparency, and direction across the business
What's on offer
A great opportunity to lead the operations for a newly set up UAE entity of a well-established bank, along with an attractive compensation package.
Job Function: General ManagementCompany Industry: Recruitment & HR
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