Customer Service Specialist
DHL Supply Chain Dubai
Job Description
Job Purpose
Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
Key Responsibilities- Execute customer service plans and programs for the assigned geography/business area.
- Support customer service initiatives to enhance customer satisfaction.
- Monitor the application of customer service processes and procedures.
- Analyze the cost and effectiveness of customer service initiatives.
- Contribute to process and system improvements.
- Monitor and improve call center scorecards.
- Provide guidance on customer service matters.
- Respond to and resolve escalated customer inquiries.
- Identify customer needs and support commercial opportunities.
- Promote customer service capability development and upskilling.
- Collaborate with internal departments and external service providers.
- Build strong cross-functional relationships.
- Understand customer and stakeholder requirements.
- Provide technical guidance to managers and employees.
- Individual contributor role.
- Customer Relationship Management (CRM)
- Operations Management
- Quality Control
- Budgeting & Forecasting
- Customer Satisfaction
- Call Center Operations
- Account Management
- Stakeholder Management
- Project Management
- Influencing & Facilitation
- Presentation & Storytelling
Qualifications
Education: Bachelor's Degree or equivalent qualificationExperience: More than 4 years
NadiaDubai
Job Description
We are looking for a proactive and customer-oriented Customer Service Representative (CSR) to join our client, a leading distributor in the polymer and plastics industry.
The ideal candidate will have experience in trading...
hashkey groupDubai
Job Description
HashKey Group is expanding its global footprint. We are seeking a Customer Service Specialist (Arabic Speaking) to support our growing user base in the MENA region
ABOUT THE ROL
EAs a Customer Service Specialist, you...
PectivDubai
Job Description
PECTIV is a fast-growing premium feminine care ecommerce brand specialized in sanitary and intimate care products across the UAE & GCC.
We are looking for an organized and proactive CRM, Customer Service & Ecommerce Operations...