CRM, Customer Service & Ecommerce Operations (Arabic Speaker)

Job Description

PECTIV is a fast-growing premium feminine care ecommerce brand specialized in sanitary and intimate care products across the UAE & GCC.

We are looking for an organized and proactive CRM, Customer Service & Ecommerce Operations Executive to support customer experience, retention, and daily ecommerce operations.

Role Description

This role will manage customer communication, CRM flows, order coordination, retention activities, and operational follow-up to ensure a smooth customer journey.

• Reply to customer inquiries via WhatsApp and email
• Coordinate with 3PL partners regarding delivery issues and order follow-ups
• Handle address corrections, delayed orders, and customer complaints
• Support customer retention through WhatsApp and email campaigns
• Assist in setting up and managing CRM flows and automations
• Track customer feedback, reviews, and satisfaction
• Support subscription follow-ups and reorder reminders
• Coordinate marketplace and inventory restocking when needed
• Maintain organized customer and operational reports

• Experience in ecommerce customer service or CRM operations
• Strong communication and problem-solving skills
• Organized and detail-oriented personality
• Familiarity with Shopify, CRM tools, or ecommerce systems is a plus
• Ability to multitask and work in a fast-paced environment
• Arabic & English communication skills preferred
• Positive attitude and customer-first mindset