Director of Guest Service - Ras al-Khaimah
Job description / Role
Job TypeFull Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to diversity & inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What's in it for you- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job description
As the Guest Services Director, you assume the primary role of orchestrating exceptional experiences for VIPs and all guests through meticulous preparation, warm professionalism, and seamless operational oversight. You ensure VIP arrivals are precisely managedu2014from pre-arrival room allocation and tailored amenities to arranging welcoming touches like registration cards, room keys, and bespoke hospitality gestures.Your oversight continues through smooth, elegant check-in and check-out processes, accompanied escort services, and timely updating of guest profiles in the property management system. You maintain full control over financial operationsu2014cashiering, foreign exchange services, night audit coordination, and billing settlementsu2014while managing walk-in and after-hours reservations with poise.
Every guest interaction reflects your unwavering commitment to courtesy and attentiveness: from distributing key cards and safeguarding guest security, to ensuring the timely delivery of messages, mail, and packages. Whether staffing the information desk, business center, or foreign exchange counter, you respond promptly and knowledgeably to inquiries, always maintaining consistency with hotel pricing structures, packages, and discounts.
Continuous, discreet guest engagement is part of your daily rhythmu2014whether checking in with VIPs via phone, handling shuttle arrangements with the bell desk, or monitoring and addressing unusual occurrences. You uphold impeccable presentation throughout the front office, stepping in to maintain operational flow, verify shifts and logbook entries, and prioritize outstanding tasks.You communicate proactively with Housekeeping and Food & Beverage regarding VIP room readiness, departures, and arrivals, and thoughtfully arrange celebratory touchesu2014bouquets, cakes, and cardsu2014for special occasions. A systematic guest relations report rounds out your day, ensuring that crucial information is relayed to the incoming shift so hotel operations remain flawlessly coordinated.
Essential skills & competencies- Competence with Property Management Systems (like Opera), reservation systems, CRM, and PMS is essential.
- Proficiency in budgeting, revenue planning, quality assurance processes, and data analysis is often required.
- Strong leadership abilities, team-building, conflict resolution, and effective communication are core to this role.
- Hospitality leadership demands high emotional intelligence, decision-making under pressure, empathy, and adaptability.
- Demonstrated ability to manage guest expectations, resolve issues proactively, and conduct service recovery when required.
- Maintaining visibility in guest areas, ensuring service standards, and cultivating a culture of "unreasonable hospitality" are key expectations.
Qualifications
Education
High school diploma plus experience or two-year degree; bachelor's preferred for senior roles.
Experience
5+ years in guest-facing operations, with 3-5 years management role.
Additional information
Your team and working environment:Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal and meaningful way with our guests and each other.We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.
Apply Now