Senior Service Manager
Genesis Dubai
Job Description
Job description:
Join Us!
Join Genesis Middle East & Africa (GMEA), the regional hub of Hyundai Motor Group's luxury brand, and be part of our exciting growth journey.
We are seeking a passionate Senior Service Manager to drive performance, support our distributors, and accelerate Genesis success across the MEA region!
** Email applications will not be reviewed. **
Summary Description- Supervise all the functions of Customer Experience, After Market, Technical Services, Customer Services and Technical Training.
- Monitor the development of proper service programs across after market, customer service and experience, and technical support and training to ensure customers receive the best service promptly.
- Organizational Leadership
- Ensure smooth and effective operation of the department and drive continuous improvement.
- Oversee team performance, monitor results, and provide role-specific guidance to support professional development.
- Guide department heads/managers to ensure all outputs support organizational objectives.
- Manage organizational resources to achieve predetermined performance goals.
- Functional Leadership & Strategy
- Define and steer the function's strategic direction, priorities, and annual business plan aligned with company strategy.
- Actively address challenges to achieve organizational goals and profitability, ultimately driving brand growth and customer satisfaction.
- Monitor functional KPIs and ensure effective execution across departments.
- Operational Excellence
- Ensure smooth and effective day-to-day group operations through structured processes and oversight.
- Oversee function-wide activities and resources, including budget planning and efficient resource allocation.
- Customer Service & Experience Management
- Supervise service operations to ensure prompt, courteous, and effective customer service delivery.
- Lead initiatives to enhance customer experience and strengthen Hyundai brand engagement.
- Technical Support & Training Oversight
- Lead the development and delivery of technical support and training programs for technicians and dealers.
- Ensure capability-building initiatives drive high-quality service performance.
- Service Program Development
- Oversee creation and execution of service programs across aftermarket, technical service, training, and customer experience areas.
- Ensure programs align with strategic priorities and contribute to customer satisfaction and retention.
- Regional Sales Program Coordination
- Coordinate regional implementation of company-wide sales programs.
- Ensure alignment between service, customer experience, and regional sales activities.
- Minimum 10 years of related job experience (Minimum 7 years of managing experience)
- Years of experience from Automotive industry strongly preferred
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