Client Relations Manager (Investment/Wealth Management)

apartmentFox Talent placeDubai calendar_month 

Job Description

Our FinTech client in Dubai is hiring a Client Relations Associate. Youll be the first point of contact for prospective investment clients, responsible for managing and responding to inbound website inquiries, ensuring a timely, professional, and informative experience for every lead.

Key Responsibilities
  • Respond to client inquiries submitted via the company website in a prompt, professional manner.
  • Qualify and escalate leads to the appropriate internal teams (sales, compliance, support).
  • Maintain accurate records of client interactions and status updates in the CRM system.
  • Provide clear, accurate information about the companys virtual asset services and onboarding processes.
  • Collaborate with compliance and operations teams to ensure smooth handover and follow-up.
  • Monitor inquiry trends and suggest improvements to the client experience.
Requirements
  • 2+ years in client service, sales support, or customer success within in fintech, financial services, or crypto.
  • Excellent written and verbal communication skills in English; Arabic is a plus.
  • Comfortable working with CRM tools and digital communication platforms.
  • Professional, proactive, and customer-focused with strong attention to detail.
  • Knowledge of virtual assets or digital finance is an advantage.
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