Customer Care Agent
Job description / Role
Employment: Full Time
Operating in the UAE for over 50 years
CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people—your colleagues and our customers—and delivering service that really goes the extra mile.
Job purpose:
Provide and deliver a professional one-stop customer service and create a positive impression of the bank via email correspondence in line with the bank's established standards, operating procedures, and policies.
Principal accountabilities
Work management- Ensure superior customer services and answer all incoming customer care emails with maximum quality and highest productivity.
- Recognize and convert sales opportunities while answering prospect customers' inquiries and deepen existing customers' relationships by cross-selling and generating sales leads.
- Apply sound and accurate product and service knowledge.
- Follow up all activities and requests arising from customers' calls and deliver as promised.
- Identify and log complaints for complaint handling.
- Provide management with valid and regular customers' feedback.
- Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by the bank's policy and procedures.
- Support customer-centric evolution of customer care email handling process and recommend opportunities for process improvement to Customer Care Team Leader.
Requirements
Education and experience- Bachelors or diploma degree
- Full understanding of banking products and services required to be able to support customers.
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai.We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.
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