[ref. l16670200] Team Leader Kids Club

Job description / Role

Employment: Full Time

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures.

Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.

Are you a fun-loving and creative entertainer with a passion for action-filled activities? Do you have experience caring for and ensuring the safety of our young minds? If the answer is yes, we would like to hear from you!

We're looking for experienced hospitality professionals who can bring structure and order to the most dynamic and spontaneous entertainment operations. As a Team Leader in The Atlantis Explorers Club u2013 our Kids Club operations u2013 you will provide administrative and organizational support while creating joy for guests of all ages!

• Manage the daily activities program and its delivery
• Attend to phone and email inquiries and provide timely and professional customer service to all incoming queries
• Design, organize and deliver seasonal activity programs
• Coach and mentor counselors while ensuring their continuous growth and development
• Ensure Forbes Guide service standards are delivered across the department and all SOPs are implemented and maintained
• Have thorough knowledge of all activities programs and coordinate necessary details with other involved departments (F&B, Security, Aquaventure etc.)
• Oversee, carry out and assist in games and activities in the Kids Club or outdoor activities
• Monitor the Kids Club and Nanny Services operations and overlook the bookings
• Monitor expenses and assist in maintaining departmental budget using company internal systems

• Minimum 1 year experience in a supervisory role in a large team
• Strong interpersonal and communication skills with ability to communicate effectively with junior and senior members of the team
• Fluency with MS Office programs, great phone and email etiquette in English
• Confidence to solve problems proactively and look for resources independently

We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver amazing experiences and everlasting memories.

Company Industry: Travel, Hotel & Tourism

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