Director of Quality Assurance

apartmentBybit placeAbu Dhabi calendar_month 

Job Description

Key Responsibilities
  • Serve as the functional owner for compliance quality assurance across the legal & compliance department
  • Act as the central point of accountability for QA standards, review methodologies, and assurance governance
  • Conduct hands-on quality reviews of compliance work, including case reviews, decision assessments, and process quality checks
  • Provide oversight, direction, and calibration support to existing QA resources to ensure consistency in review standards
  • Establish QA frameworks, scoring methodologies, review criteria, escalation standards, and reporting mechanisms
  • Design and progressively build a broader compliance assurance capability beyond current local QA activities
  • Identify recurring quality gaps, control weaknesses, process failures, and execution risks through thematic reviews
  • Partner closely with Compliance, AML, KYC/KYB, Operations, and control teams to strengthen execution standards
  • Produce management reporting on QA findings, trends, recurring issues, and assurance outcomes
  • Recommend process, control, and training improvements based on observed findings
  • Act as a quality challenger to drive higher operational and compliance standards across the function
Requirements
  • 8–12 years of experience in compliance, compliance assurance, QA, audit, AML controls, or operational risk within financial services, fintech, payments, or crypto
  • Strong hands-on experience conducting QA reviews, assurance testing, control reviews, or case quality assessments
  • Strong understanding of compliance operations and control environments, particularly within AML / KYC / onboarding / transaction monitoring environments
  • Experience designing or maturing QA or assurance frameworks
  • Ability to independently identify risks, challenge decision-making, and drive remediation
  • Comfortable operating as an individual owner of a function rather than within a heavily structured team
  • Strong analytical, reporting, and stakeholder management skills
  • Highly detail-oriented, pragmatic, and execution-focused
apartmentAstra TechplaceAbu Dhabi
Job Description Role Purpose The Quality Assurance Lead is responsible for setting and maintaining the quality standard across all collections interactions. This role goes beyond call monitoring — it encompasses the design of QA frameworks...
placeAbu Dhabi
The role: We are looking for a Quality Engineer – Compliance & Quality Assurance to join our team. To support the Compliance Monitoring & Quality Department by conducting inspections, reviewing maintenance documentation, performing compliance...
apartmentCb&IplaceAbu Dhabi
roles. We ask employees to be present in the office at least three days per week. Think smarter. Move faster. Deliver value. JOB TITLE: Quality Assurance & Control Inspector This is 12-month contract position based in Abu Dhabi. This position...