[ref. a57026420] Market Supervisor

Job description / Role

Employment: Full Time

We are looking for a highly organized and customer-focused Market Supervisor – Supply Chain Coordination to manage day-to-day order flow, customer communication, and supply coordination in the paper and board sector. This role acts as the key liaison between commercial teams, production planning, logistics partners, and customers — ensuring smooth processing of orders from quotation to delivery.

• Customer Coordination: Serve as the main point of contact for customers within assigned markets; ensure timely communication, accurate order processing, and high customer satisfaction.
• Order Management: Oversee the complete order cycle, including order entry, confirmations, changes, and follow-ups, while ensuring alignment with production planning and delivery schedules.
• Issue Resolution: Proactively manage and resolve order-related issues such as delays, product availability, transportation challenges, or documentation needs.
• Market Oversight: Monitor and report on order status and service levels for assigned markets; flag and escalate potential risks to supply chain continuity.
• Collaboration: Work closely with sales teams, production planners, and logistics coordinators to align customer needs with production and delivery capabilities.
• Documentation & Compliance: Ensure accuracy and timeliness of shipping documents, customer-specific requirements, and trade compliance procedures.
• Process Improvement: Contribute to continuous improvement initiatives in customer service and supply chain coordination workflows.

Requirements:

• Fluent in English and French
• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field.
• 3+ years’ experience in customer service or supply chain coordination, ideally in the paper, packaging, or manufacturing industry.
• Strong understanding of order-to-delivery processes, including export and logistics documentation.
• Excellent communication skills and a strong customer-oriented mindset.
• Ability to manage multiple priorities and deliver results in a deadline-driven environment.

About the Company

A leading renewable materials company in UAE.

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