Reservations Team Leader

Job description / Role

Travel, Hotel & Tourism

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Organizing on-the-job and weekly training for all staff.
• Keeping reservations staff informed on all changes or developments within the hotel and the company.
• Spot-checking reservations made the previous day and checking all VIP arrivals.
• Training, developing, and motivating staff to increase productivity.
• Keeping department informed of all changes in the customer profile, rates, strategies, promotions and specials.
• Maximizing employee productivity and morale within the department and consistently maintaining discipline within hotel guidelines and local regulations.
• Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks in assigned place of work, according to the standards as set.
• Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Assisting the department head in preparing necessary reports, documents, duty roster and other tasks as might be required by management.
• Understanding and utilizing a consistent approach to selling in order to support the sales team.
• Ensuring a sales attitude is adopted.
• Ensuring and maintaining the security of information relating to customers and personnel in the hotel.
• Complying with all company policies and procedures relating to guest services and all systems.
• Being computer literate with excellent written and oral proficiency.
• Having sound knowledge of the English language.
• Pleasant in appearance and warm in personality to create a good first impression over telephone.
• Able to communicate clearly and willing to help others.
• Having an eye for accuracy for checking reservations and processing room requests.
• Being flexible and diplomatic when dealing with demanding and unreasonable guests.
• Carrying out any other reasonable tasks as requested.
• Assisting in task force teams for new openings.

• Minimum one year experience in the same position in a 5 star hotel.
• University degree.

Additional information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our corporate social responsibility activities, like Planet 21.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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