Service Supervisor | Al-Futtaim Automotive | FAMCO
Job description / Role
Employment: Full Time
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
We are seeking a highly organized Service Supervisor to lead and manage workshop operations, ensuring optimum utilization of labor and resources. You will be responsible for maintaining high standards of efficiency, quality, and customer satisfaction by aligning repair jobs with technician capabilities and ensuring compliance with safety and warranty guidelines.
What you will do- Allocate job cards based on technician skills and workload to maximize throughput and reduce vehicle downtime.
- Review pre-order parts forms and coordinate with the Parts department to ensure timely availability.
- Perform quality checks on completed jobs to minimize return work and customer complaints.
- Supervise warranty job processing, ensuring documentation aligns with manufacturer requirements.
- Monitor workshop performance KPIs, including hours sold vs. idle hours, and prepare performance reports for management.
- Oversee communication between service advisors and customers to maintain high satisfaction levels.
- Ensure technicians are trained, tools are functional, and safety standards are followed across the workshop.
- Strong planning, organizational, and analytical skills.
- Solid technical background in vehicle diagnosis and repair.
- Familiarity with technical and workshop management software.
- Effective communication and team supervision abilities.
- Ability to work under pressure and drive operational efficiency.
- Strong interpersonal skills to collaborate across departments.
- You will lead a skilled and diverse team of automotive technicians and service advisors in a fast-paced, performance-driven workshop environment. The team thrives on collaboration, high service standards, and continuous improvement to deliver exceptional customer satisfaction.
- Diploma or equivalent in Mechanical/Automotive or related field.
- Certified Automotive Technician (mandatory).
- BKT (Bus Key Technician) certification from Volvo Bus Corporation is an advantage.
- At least 5 years of hands-on experience in workshop repairs, with 2+ years in a supervisory role at a reputable automotive dealership.
- Good command of English (Arabic is a plus).
- Valid UAE passenger bus driver's license is an advantage.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors.Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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