Assistant Manager, Reservations
Job description / Role
Employment: Full Time
Company description
Fairmont The Palm is a luxury, world- class resort located on the iconic Palm Jumeirah Island in Dubai.
A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo
- Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others.
- The Art of Well Being and the Fairmont Falcons Kids' Club.
- Leads the reservation teams of Fairmont The Palm.
- Hires and develops talent for future growth within the company.
- Implements practices and initiatives that create an engaged, motivated and cohesive team that works together to achieve common objectives.
- Develops and maintains reservations standards that drive revenues, optimize organizational efficiencies and instill guests' engagement.
- Ensures appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries.
- Is fluent in all Accor distribution and reservations systems, Accor rate architecture and revenue practices.
- Is fluent in revenue enhancing and benchmarking tools including, however not limited to IDEAS, Demand360, OTA Insight and Revenue Insight.
- Partakes in revenue strategy meetings and works on revenue enhancing initiatives and strategies.
- Manages and liaises with other departments on all room upsell programs/platforms to maximize rate and guest satisfaction.
- Other tasks as assigned.
- Minimum 2 years' experience as an assistant reservations manager.
- Minimum 3 years' experience in leading room reservations teams.
- Knowledge of Accor distribution and reservation systems is a must.
- Experience working in resorts is a plus.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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