Franchise QA Supervisor

Job Description

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parker's, Grind, Somewhere, Public, Soil, Shalwa and Kumo.

This role involves supervising the compliance team, conducting audits (of franchisees), developing quality assurance policies, and collaborating with departments to ensure continuous improvement and regulatory compliance.

• Supervision and Leadership:
• Lead and supervise the compliance team, providing guidance, training, and support.
• Schedule and manage yearly compliance audits and inspections within the UAE branches and franchise network.
• Follow-up on monthly reports and franchisee KPIs to ensure compliance with company standards.
• Ensure team adherence to all quality assurance and compliance protocols.
• Compliance Management:
• Develop, implement, and maintain quality assurance and compliance policies and procedures for franchise operations.
• Ensure all products meet regulatory and company standards at the franchise level.
• Monitor and report on compliance with relevant regulatory requirements (e.g., UAE requirements, KSA requirements, GCC, HACCP and ISO22000).
• Monitor franchise adherence to regulatory and company standards, including health and safety regulations.
• Auditing and Inspection:
• Plan and conduct internal audit and franchisees audits.
• Document audit findings, prepare reports, and ensure timely corrective actions.
• Collaborate with external auditors and regulatory agencies during inspections and audits.
• Ensure raw material and ingredient food safety approval at the franchise level.
• Continuous Improvement:
• Identify areas for improvement in quality assurance processes and franchise operation and implement solutions.
• Analyze quality data and metrics to identify trends and root causes of non-compliance at franchise locations.
• Lead or participate in cross-functional teams to drive quality and compliance initiatives.
• Ensure all CPU and branches are HACCP certified and maintain the certification.
• Documentation and Reporting:
• Maintain accurate and up-to-date records of compliance activities.
• Prepare and present weekly and monthly reports on compliance status and performance metrics.
• Ensure documentation meets regulatory requirements and INDPT standards.

• 5+ years of experience in quality assurance or compliance, preferably in the multi-unit retail, restaurant, or franchise industry.
• Proven experience in conducting audits and managing compliance programs.
• Supervisory or leadership experience within a quality assurance or compliance function.
• Experience working with regulatory bodies and understanding of relevant industry regulations.
• Bachelor's degree in quality assurance, Food Science, Engineering, or a related field.
• Certification in quality assurance (HACCP Level 4, ISO 22000 Lead auditor)
• In-depth understanding of industry-specific regulations and standards relevant to franchise operations.
• Knowledge of quality assurance methodologies, tools, and best practices.
• Proficient in using quality management software and tools.