Guest Services Officer - Fitness
Job description / Role
Employment: Full Time
Company description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment where life lives and indulge in excellence.
The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job description
Key responsibilities:
- Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.
- Provide information about the fitness center's facilities, equipment, services, and class schedules.
- Monitor guest activity to ensure safety and proper use of fitness equipment.
- Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.
- Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.
- Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.
- Handle guest complaints or concerns professionally and ensure guest satisfaction.
- Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.
- Promote fitness center services such as personal training, classes, and wellness programs to guests.
- Ensure the fitness center operates in compliance with health and safety regulations.
- Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.
- Assist in checking in guests and processing membership or day pass transactions when required.
- Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
- Offer personalized recommendations or services based on guests' fitness interests and needs.
Qualifications
Required skills & qualifications:
- Previous experience in a customer service role, preferably in a fitness or hospitality setting.
- Strong communication and interpersonal skills.
- Basic knowledge of fitness equipment and wellness practices.
- Ability to maintain a clean and organized fitness environment.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills with a guest-oriented mindset.
- Fitness or wellness certification is a plus, but not required.
- Proficiency in using booking systems or guest management software.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
Physical requirements:
- Ability to lift fitness equipment or other items (up to 25 pounds).
- Ability to stand or walk for extended periods.
- Physical fitness is a plus, as the role involves walking, standing, and occasionally demonstrating equipment use.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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