Platform Support Specialist
Abu Dhabi
Job Code: 248/002/889
A well-established financial brokerage firm is seeking a skilled and proactive Platform Support Specialist to manage and support its trading platforms (MT4/MT5), liquidity bridges (Centroid, PrimeXM), and related infrastructure. The ideal candidate will have hands-on experience in platform administration, strong technical capabilities, and a solid understanding of financial markets, particularly FX and CFDs.
Industry: Financial Brokerage
Job Brief:A well-established financial brokerage firm is seeking a skilled and proactive Platform Support Specialist to manage and support its trading platforms (MT4/MT5), liquidity bridges (Centroid, PrimeXM), and related infrastructure. The ideal candidate will have hands-on experience in platform administration, strong technical capabilities, and a solid understanding of financial markets, particularly FX and CFDs.
The role plays a critical part in ensuring platform stability, performance, and regulatory compliance.
Job Responsibilities:- Trading Platform Administration & Support
- Manage and optimize MT4/MT5 servers, trading engines, liquidity bridges (Centroid, PrimeXM), and FIX API connectors.
- Ensure continuous platform availability, low-latency execution, and system security.
- Troubleshoot execution speed, latency, pricing discrepancies, and performance issues.
- Perform routine maintenance, updates, and patches for platform efficiency.
- Coordinate with vendors, liquidity providers, and technology partners to enhance trading systems.
- Centroid & PrimeXM Administration
- Maintain smooth operation of Centroid and PrimeXM bridges for order routing and liquidity aggregation.
- Monitor and troubleshoot FIX API activity.
- Collaborate with risk and compliance teams to align trade execution with internal policies.
- System Monitoring & Maintenance
- Conduct daily health checks on MT4/MT5 servers and bridge platforms.
- Implement real-time monitoring and alerts for proactive issue detection.
- Contribute to disaster recovery and system redundancy strategies.
- Client & Internal Support
- Provide technical support for traders, account managers, and institutional clients.
- Assist with platform setup, API integrations, and general troubleshooting.
- Train internal teams on platform functionalities and updates.
- Risk & Compliance Management
- Apply risk controls and ensure regulatory compliance with applicable trading standards.
- Maintain security logs, incident reports, and change documentation.
- Support cybersecurity initiatives and regulatory audits.
- Innovation & Process Improvement
- Research industry trends and suggest improvements to the trading infrastructure.
- Implement platform enhancements for greater performance and reliability.
- Collaborate on developing and rolling out new trading features and tools.
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