Receptionist

Job Description

• At GEMS Jumeirah Primary School (JPS), we are a vibrant, forward-thinking international school that values innovation, inclusivity, and academic excellence. JPS follows the National Curriculum for England, providing a high-quality, well rounded education that nurtures critical thinking, creativity, and curiosity in our students. We aim to develop confident, global-minded individuals ready for the challenges of their future.

We are looking for an Outstanding Receptionist to join our Front of House team. You should have a passion for providing excellent customer service along with a desire to work in a fun and busy educational environment.

Key Accountabilities:

• Provide the full range of information relating to JPS (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Manage the timely completion of daily registers and attendance procedures.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Conduct school tours in conjunction with the Admissions team.
• Support the Parent Relations Executive with school events as and when required.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills

Communicatioin & Working Relationships:

External: Parents/Customers, prospective parents, visitors to the school

Expected Qualifications:

• A college Degree from a reputed university is desirable (BA or BSc)

Expected Experience:

• A minimum one year experience working as a receptionist or in a customer service focused role.
• Effective communicator (written and spoken)
• Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills:
• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills
• Advanced user of Microsoft Office an advantage

Competitive Salary

Working Full time:

Monday to Thursday 7am to 4pm, Friday 7am to 12pm

38 working days paid leave per year

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.