Trading Platform Specialist – CQG & TT Expert

Industry: Financial Brokerage

You will work closely with vendors, clients, and internal teams to maintain uptime, troubleshoot issues, and ensure a smooth trading experience.

Platform Support – CQG & TT:

• Provide first-line support for CQG and TT trading platforms.
• Configure and onboard new users and trading accounts.
• Troubleshoot real-time trading issues such as order routing errors, connection failures, and latency problems.
• Monitor FIX sessions, exchange connections, and user entitlements.
• Liaise with platform vendors (CQG, TT) during outages, upgrades, and for performance enhancements.

Trade Operations & Issue Resolution:

• Investigate and resolve trade discrepancies, rejections, and post-trade errors.
• Support and maintain order and execution management systems (OMS/EMS).
• Coordinate with exchanges, brokers, and clearing firms for order flow and allocation processes.
• Perform trade corrections and allocations as necessary.

Monitoring & Maintenance:

• Continuously monitor system performance, including latency, throughput, and server uptime.
• Conduct regular health checks and infrastructure diagnostics.
• Participate in platform upgrade testing, patch deployments, and failover procedures.

Client Onboarding & User Management:

• Set up new traders with risk limits, market access, and product entitlements.
• Manage permissions, account configurations, and API/FIX connectivity.
• Assist with onboarding institutional clients and ensuring a compliant connectivity setup.

Documentation & Reporting:

• Maintain detailed records of incidents, technical issues, and their resolutions.
• Prepare daily or weekly platform performance reports.
• Document internal processes, troubleshooting guides, and system workflows.