Senior Trade Support Officer – MT5 Administrator

Industry: Financial Brokerage

You will be responsible for managing MT5 server environments, supporting internal stakeholders, and ensuring platform stability while maintaining regulatory compliance.

MT5 Administration:

• Set up and configure MT5 trading servers (Live and Demo).
• Manage MetaTrader 5 Manager and Administrator terminals.
• Create, modify, and manage user groups, accounts, and permissions.
• Configure symbols, instruments, spreads, swaps, and commissions.
• Deploy plugins, gateway integrations, and liquidity provider bridges.
• Monitor data feeds, price streams, and ensure server uptime with low latency.
• Maintain logs and perform regular system backups.

Technical & Operational Support:

• Provide first and second-level support for MT5-related issues.
• Collaborate with IT/DevOps teams for infrastructure updates and system changes.
• Troubleshoot latency, slippage, disconnections, and other platform errors.
• Test new features, plugins, and integrations in staging environments.
• Support internal teams with technical queries related to the MT5 platform.

Compliance & Reporting:

• Generate regulatory reports, trade logs, and audit documentation.
• Ensure compliance with internal policies and risk management rules.
• Assist with AML/KYC data retrieval and reporting.
• Provide reporting support for clients, risk managers, and regulatory bodies.

Risk & Account Management:

• Monitor trading activity and flag abnormal behavior or system abuse.
• Manage leverage settings, margin calls, and stop-out thresholds.
• Define and apply risk parameters across various client groups.