Senior Engineer Service Delivery Network - Dubai

Job Description

Act as second level of support for the Fault & problem Management process to operate in a proactive manner all du Service Delivery Network that hosting/carrying du different systems/services in all du Data Centers / Core/ Aggregation and points of interconnects.

• Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP.
• Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
• Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done
• Meeting with service owners as customers to understand their problems and giving proper response for their queries.
• Handling daily Trouble Tickets as per du operation policies and scope of work.
• Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
• Providing the needed update for RFO Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
• Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
• Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
• Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
• Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy.
• Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
• Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues.
• Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
• Ensure consistency of network configuration and configuration database
• Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform
• Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated.
• Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
• Develop technical reports and documentation
• Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
• Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis.
• Review, approve, prepare MOP and implement connectivity CRs for different du business needs

Qualifications:

• Minimum Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent)
• Cisco Certified Network Professional CCNP (CCIE Preferred) or other industry certification in DC domain

Experience:

• Minimum 10 years of experience in Service Delivery Network (DC) for telecommunication industry
• Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers protocols as per OSI and TCP/IP stacks.
• Should have experience on Cisco ACI, ASR, LB (Citrix & F5), Packet Flow Switches (PFS) and TAPs
• Should have experience on legacy platforms N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
• Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls

• Problem Solving and Decision Making
• Team Work and Cooperation
• Good communication skills
• Initiative and Commitment to Achieve
• Excellent understanding of security infrastructure components and building highly available computing environment
• Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services.
• Detailed knowledge of security solutions operation techniques
• Must have exceptional customer focus internally and externally.
• Able to handle multiple complex problems in a highly stressful environment.