Head of Operations & Service Delivery

apartmentQuantum Talent Group placeAbu Dhabi calendar_month 

Job Description

Our partner is seeking a skilled professional to lead and integrate the Infrastructure & Security and Service Delivery teams, ensuring the reliability, performance, and security of IT systems while providing exceptional end-user support.

Responsibilities:

  • Oversee the planning, budgeting, and management of resources for the Operations & Service Delivery functions
  • Oversee the management, maintenance, and evolution of the company&aposs IT infrastructure, including network, systems, storage, cloud environments
  • Build and maintain strong relationships with internal stakeholders across different business units

Experience:

  • 10 years&apos experience in IT operations and service delivery
  • 5 years in a senior leadership role managing infrastructure and support functions.
  • Experience managing outsourced services
  • Experience in implementing and managing IT services according to ITSM/ITIL frameworks
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