Helpdesk Manager
Job Description
About Wynn Al Marjan Island
On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf
About The Position
Wynn Al Marjan Island is currently seeking a Help Desk Manager to join the IT Operation Engineering & Support team
The Primary Duties And Responsibilities Of This Role Are- Customer Satisfaction: Maintain high service quality and prioritize urgent issues
- Team Leadership: Manage recruitment, selection, and training of Helpdesk staff
- Process Ownership: Lead incident management and service request workflows
- Strategic Planning: Develop and improve Helpdesk strategy aligned with company goals
- Knowledge Management: Maintain and enhance the Helpdesk knowledge base
- Communication: Foster cross-cultural and interdepartmental collaboration
About You
The ideal candidate for this position will have the following experience and qualifications:
- Bachelors degree in IT or related field
- Strong technical background in hardware/software
- Leadership and performance evaluation skills
- Familiarity with ITSM tools and customer service metrics
- Strong leadership and time management
- Excellent communication and diplomacy
- Deep understanding of both technology and operations
- Experience with ITIL or other service management frameworks is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
About Wynn Al Marjan Islands Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.