Service Advisor
Job description / Role
Employment: Full Time
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
We are looking for a Service Advisor to join our FAMCO Construction Equipment team in DIP 2. This role is the first point of contact for customers requiring service support and plays a key role in ensuring smooth daily service operations. You will be responsible for coordinating service jobs between customers, technicians, and internal teams, ensuring accurate documentation, timely updates, and adherence to company service and safety standards.
What you will do- Receive and log customer service requests via phone, email, or in person.
- Open and manage service job cards, assigning them to technicians under the Service Supervisor's guidance.
- Coordinate job scheduling, technician dispatch, and parts availability.
- Follow up with technicians to monitor job progress and ensure timely completion.
- Communicate with customers about job status, findings, and estimated completion times.
- Prepare warranty claims and technical reports, ensuring all documentation is complete.
- Maintain accurate records and filing of service-related documents.
- Support the Service Supervisor in achieving KPIs like job turnaround time, job closure rate, and customer satisfaction.
- Strong communication and interpersonal skills for customer interaction.
- Good organizational skills with the ability to multitask and manage service workflows.
- Proficiency in Microsoft Excel, Word, and preferably service systems such as SAP.
- Attention to detail and accuracy in documentation.
- Ability to work under pressure in a fast-paced service environment.
About the team
You will be part of the Construction Equipment Service Department at FAMCO - CE, reporting directly to the Workshop Supervisor. The team consists of skilled technicians, service coordinators, and supervisors who work together to deliver exceptional service to our customers.Collaboration, teamwork, and customer focus are at the core of our operations.
What equips you for the role- Diploma in Mechanical or Automotive Engineering (or equivalent qualification).
- 1-3 years of experience in service coordination, workshop administration, or a similar Service Advisor role.
- Knowledge of mechanical systems, preferably Volvo machinery (engine and hydraulics).
- Previous experience preparing and processing warranty claims.
- Punctuality, professionalism, and a customer-first mindset.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Job Function: Customer ServiceCompany Industry: Retail
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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