Supervisor, Operations

Job Description

Reporting to: Manager, Operations

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Supervisor, Operations who can help us move even faster.

noon's mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The Supervisor will be responsible for managing end-to-end store operations, ensuring smooth day-to-day functioning, adherence to operational protocols, and delivery of high standards in inventory management, customer experience, and team performance.

• Own and manage the end-to-end store operations, ensuring efficiency, accuracy, and compliance with company standards.
• Ensure strict adherence to inventory management protocols, including:
• Maintaining 5S standards within the store
• Conducting weekly stock checks and daily inventory walks
• Performing regular security audits
• Lead and manage a team comprising shift leaders, logistics associates, delivery associates, warehouse staff, and cashiers to ensure optimal performance.
• Oversee payroll and attendance processes, ensuring timely closure as per defined timelines.
• Monitor and track key store performance metrics, identifying gaps and driving corrective actions.
• Ensure compliance with all applicable legal and local regulatory requirements.
• Conduct monthly store audits to ensure proper inventory placement and adherence to company policies.
• Own and drive key metrics related to inventory management, delivery experience, and customer satisfaction.
• Ensure all team members are adequately trained and equipped to perform their roles effectively.
• Take proactive actions during operational challenges and escalate issues in a timely manner when required.
• Manage store cash operations, including reconciliation and timely deposits.
• Plan and optimize workforce rosters for warehouse and delivery staff to ensure productivity and performance targets are met.
• Prepare and share daily reports on store performance and operational metrics.
• Identify opportunities to increase order volumes by improving serviceability and operational efficiency.

What you'll need:

• Bachelor's degree in any relevant field.
• 36 years of relevant experience in operations, preferably in a supervisory or team leadership role.
• Industry experience in e-commerce, logistics, warehousing, or retail operations is mandatory.
• Strong understanding of Microsoft Excel and Google Sheets, with the ability to analyze and interpret data effectively.
• Good numerical and analytical skills, with strong attention to detail.
• Proven experience in team management and driving performance in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to handle multiple priorities and work under pressure.
• Proactive problem-solving mindset with the ability to take ownership and drive results.

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.