Telephone Operator
Accor Abu Dhabi
Job Description
Company Description
Accor is composed of over 290,000 hospitality experts placing people at the heart of what we do by creating emotion for our guests and nurturing a passion for service. With a fully integrated ecosystem of leading brands, personalized services, and expert solutions, we are dedicated to reimagining hospitality.We operate 5,600 properties worldwide, ranging from luxury five-star palaces to economy hotels, exquisite residences, and full-service resorts. We strive to make a positive impact globally and locally, ensuring hospitality benefits all.
Role Description
This is a full-time, on-site role for a Telephone Operator located in Abu Dhabi. The Telephone Operator&aposs daily tasks include handling inbound and outbound calls, managing a switchboard, and providing exceptional customer support. The operator ensures efficient communication and service delivery to meet guest needs.
Qualifications- Excellent Phone Etiquette and Communication skills
- Experience as a Switchboard Operator and with Switchboard systems
- Strong Customer Support abilities
- Ability to work effectively on-site in Abu Dhabi
- Native arabic speaker and Fluency in English; additional language skills are a plus
- Previous experience in the hospitality industry is beneficial
Abu Dhabi
such as products and quantities pumped, stocks used, gauging results, and operating times.
• Communicates with other workers, using signals, radios, or telephones, to start and stop flows of materials or substances.
• Tends vessels that store substances...
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Assist guest while seating.
Ensure guest are serviced within specified time.
Has a good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language and answer phone calls using appropriate telephone...
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revenue.
• Knowledge of the Establishment: Stay informed about the restaurant's menu, specials, and events to provide accurate information to guests.
• Handling Reservations: Manage phone and online reservations, confirm bookings, and maintain...