Project Manager - IT Technology Transformation
Job Description
Job Title: Project Manager (Arabic Speaking) - IT Technology TransformationLanguage Requirements: Fluency in Arabic is Must- Have
Job Country: UAE / KSA (Online / Remote)
Salary: Negotiable
We are seeking an experienced and bilingual Project Manager to lead an IT technology
transformation project on a 3 to 6-month contract basis. The ideal candidate will have
a strong background in managing complex projects, with a focus on delivering solutions
within the contact center space.
This specific project is for a telecom customer in Africa and involves implementing an on-premise Avaya solution.
Key Responsibilities:
Lead and manage the entire project lifecycle for an IT technology transformation
project.
Ensure the successful delivery of an Avaya on-premise solution for a telecom
customer in Africa.
Oversee the implementation of Contact Center Omni Channel Solutions,including voice, digital/social platform channels, and Workforce Optimization
applications.
Manage project scope, timeline, budget, and resources to ensure all deliverables
are met.
Communicate effectively with all stakeholders, including the customer, internal
teams, and third-party vendors.
Proactively identify and mitigate project risks to ensure a smooth and successful
project completion.
Preferred Skills and Experience:
Proven experience as a Project Manager in the IT or telecommunications sector.
Expertise in implementing Contact Center Omni Channel Solutions (e.g., Voice
and Digital/Social platforms).
Experience with Workforce Optimization (WFO) applications, such as Verint or
Calabrio, including recorder, quality management (QM), and workforce
management (WFM).
Fluency in Arabic is required.
Strong understanding of Avaya solutions and on-premise implementations.
Experience working on projects within the African market is highly desirable.
Excellent communication, negotiation, and leadership skills