Head of Operations - Facilities Management
Job Description
About The Company
A leading UAE-based integrated facilities management organization is expanding its operations across large-scale workforce accommodation and community management projects. The company is known for managing high-volume residential facilities with a strong focus on operational excellence, safety compliance, resident wellbeing, and service efficiency.
With a rapidly growing portfolio across the UAE, the organization delivers end-to-end support services including catering, housekeeping, maintenance, logistics, security, and helpdesk management. The company offers a high-impact environment for operations leaders who thrive in complex, fast-paced environments.
Industry
Facilities Management / Workforce Accommodation / Camp Operations
Employment Type
Full-Time
Job Overview
We are seeking an experienced Head of Operations to oversee large-scale labour accommodation and integrated facilities management operations across the UAE. The role will manage resident communities ranging from 5,000 to 25,000 occupants while ensuring operational efficiency, service quality, safety compliance, and resident satisfaction.
The successful candidate will lead multiple operational departments including Catering, Laundry, Housekeeping, Maintenance, Logistics, Security, Helpdesk, and QHSE functions.
Key Responsibilities- Oversee day-to-day operations of large-scale labour accommodation facilities
- Ensure uninterrupted delivery of integrated FM services across all departments
- Manage operational teams across Catering, Laundry, Housekeeping, Maintenance, Logistics, Security, Helpdesk, and QHSE
- Monitor KPIs, operational performance, and service delivery standards
- Prepare operational reports and manage departmental budgets
- Drive operational improvements and cost optimization initiatives
- Handle crisis management, emergency response, and operational escalations effectively
- Ensure compliance with UAE labour accommodation regulations and QHSE standards
- Lead large multicultural operational teams across multiple sites
- Maintain high standards of hygiene, safety, and resident welfare
Requirements
Experience- Minimum 10+ years of experience in Facilities Management, Camp Management, or Labour Accommodation Operations
- Proven experience managing large-scale workforce accommodation facilities
- Strong background in UAE FM operations and integrated services management
Education
Bachelor's Degree in Facilities Management, Engineering, Hospitality, Business Administration, or related field
Skills Required- Operations Management
- Integrated Facilities Management (IFM)
- Camp Operations Management
- QHSE Compliance
- Budget Management
- Team Leadership
- Vendor & Service Management
- Crisis & Emergency Management
- KPI Monitoring & Reporting
- Cost Optimization
- Strong leadership capabilities in large-scale operations
- Excellent communication and stakeholder management skills
- Highly organized with strong problem-solving ability
- Experience handling high-occupancy accommodation facilities preferred
Benefits
AED 25,000 - AED 30,000 per month