IT Support

Job description / Role

Business Support Services

Job description

VAM Systems is currently looking for IT support for our Bahrain operations with the following skillsets and terms and conditions:

Qualification

Computer Science and Engineering

Years of experience

1 - 3 years

• Effective communication skills is the primary objective for L1 support
• An understanding of the basic technology tools like Windows, Office and Internet

• Provide a single point of contact between business users and the IT organization
• Provide initial support of calls
• Route service requests to resolution groups
• Respond to business calls through the different service desk channels (phone, email or service desk portal)
• Incidents recording and control (classification, acceptance and tracking)
• Incidents assignment and distribution
• Improve overall customer satisfaction
• Keep users informed about the progress of calls
• Detection of potential trends and escalate calls where necessary

• Acting with integrity
• Accepting responsibility
• Supporting organizational goals
• Communicating effectively
• Championing customer needs
• Serving customers
• Critical thinking
• Learning quickly
• Help desk applications support
• Help desk best practices
• Customer satisfaction surveys
• Help desk escalation procedures
• Problem tracking tools
• Workflow management
• Help desk technologies
• Customer satisfaction measurement
• Active Directory
• LANDesk
• Equation

Domain

Bank

Terms and conditions

Joining time frame: 15 - 30 days

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