Associate Vice President, IT Solution Delivery

Job Description

Overview:

As a AVP for Solution Delivery, you will be responsible for overseeing all phases of project delivery, from strategy and budgeting to planning and execution. You will lead a team of technical & functional professionals to implement innovative solutions for the UAE Health Insurance sector while ensuring technical delivery quality, compliance, security and efficiency.

Responsibilities :

Solution Delivery & Quality Assurance:

• Lead, coach, mentor and inspire a technical dedicated team to architect, build, deploy and support best-in-class software solutions for internal and external stakeholders.
• Review and advise solutions and projects on correct usage of applications, technologies, patterns and methodologies.
• Oversee wide range of technical applications (Health Insurance Core, Digital Channels, Financial Applications, System Integrations (Internal & External), Reporting & Analytics developed in different technology stacks.
• Oversee the implementation of solutions and systems, ensuring they meet quality standards, regulatory requirements, and business objectives.
• Assist the solution designers in revisiting existing solution patterns and decide on whether to reuse or develop solutions to fulfil the requirements.
• Manage the testing process, including functional, integration, and user acceptance testing (UAT), ensuring that all defects and issues are resolved in a timely manner.
• Ensure continuous improvement in project delivery, providing input to the development of best practices and solutions tailored to the UAE Health Insurance domain.

• Document the high-level As-Is Solution architecture, To-Be Solution architecture, gap analysis and impact analysis.
• Set standards, policies and processes for technology solution architecture and use of shared services and supporting technologies
• Identify opportunities to improve enterprise-wide solutions, tools, methodologies, processes and procedures
• Manage and maintain Daman's technology standards in close collaboration with IT Development and IT Operations teams.
• Ensure compliance of the implementation of the solution architecture by referring to the Information Security & Compliance mandates

Digital Transformation Leadership:

• Spearhead and manage large-scale digital transformation initiatives within the health insurance domain, ensuring successful end-to-end solution implementation.
• Orchestrate the design, implementation, and continuous improvement of digital strategies for health insurance providers.
• Lead the successful deployment of technologies and platforms, including core insurance systems, claims processing systems, and digital customer engagement channels.

Strategic Planning & Execution:

• Define project scope, objectives, timelines, and resources required for each solution, ensuring alignment with organizational goals and client requirements.
• Oversee all stages of project delivery, including risk management, issue resolution, and stakeholder communication to ensure seamless implementation.
• Manage project budgets, forecasts, and resource allocations, ensuring projects are completed on time and within budget.

Budgeting & Financial Management:

• Oversee the budgetary aspects of solution implementation, ensuring that all financial objectives are met.
• Monitor project costs, track financial performance, and identify areas for cost reduction and optimization.

Stakeholder Management & Communication:

• Regularly communicate with senior leadership, stakeholders, and clients to provide updates, address concerns, and ensure alignment.
• Cultivate relationships with external vendors and third-party partners to support solution delivery, troubleshooting, and ongoing maintenance.

Team Leadership & People Management:

• Lead, mentor, and manage cross technical, functional & QA teams, fostering a collaborative and results-driven work environment.
• Define clear performance metrics and KPIs, track progress, and implement corrective actions when needed to ensure optimal team performance.
• Motivate and inspire team members, driving their professional growth through training, feedback, and career development plans.

Skills & Competencies:

Experience:

• Overall technical experience of 15+ years in IT with minimum of 7+ years of hands-on software development experience.
• Strong technical knowledge on .NET & Microsoft Technologies.
• Experience implementing web-enabled applications in ASP.NET Core, C#, HTML5, Core Java, JavaScript, TypeScript, JSON, REST, CSS, SQL.
• Good understanding of various architecture patterns.
• Proven track record of managing and successfully delivering complex projects.
• Experience in managing teams (15+ resources), budgets & stakeholders.
• Deep expertise with Source Control such as GIT, Bitbucket or TFS. CI/CD experience with TeamCity/Octopus/Jenkins/Jules.
• Good to have Health insurance domain or other insurance domain knowledge.
• Proficient in various development models such as Agile. Waterfall and DevOps practices.
• Knowledge of finance, accounting, valuation and metrics development; statistical analysis skills a plus
• Strategic thinking with strong focus on results and high quality of work and able to think out of the box
• Very good command of written and spoken English; knowledge of Arabic language is an added advantage
• Very good planning, execution and problem-solving skills
• Flexible and able to work under pressure
• Very good communication and presentation skills

Certifications:

• TOGAF (The Open Group Architecture Framework) certification.
• Completed Leadership Training from Franklin Covey or similar leadership programs.

Education:

Bachelor's or master's degree in computer science, Information Technology, Business, or a related field.