Cabin Crew (6 Months Contract)

Job Description

About the Role

The Cabin Crew member delivers a high standard of customer service, ensures safety and security on board all Abu Dhabi Aviation fixed wing aircrafts contributing to consistent service excellence.

• Participate in preflight briefings concerning flight details, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
• Check to ensure that food, beverages, emergency equipment, and other supplies are aboard and are in adequate supply.
• Maintain a professional appearance and demeanor at all times in accordance with grooming standards.
• Responsible for serviceability and cleanliness of the aircraft cabin, galley and lavatory.
• Conduct pre-flight safety and security checks to ensure all safety equipment is in working order.
• Greet passengers during embarkation and direct them to assigned seats.
• Provide assistance to passengers while boarding and disembarking the aircraft.
• Assist passengers in placing carry-on luggage into overhead bins or under the seat.
• Perform pre-flight safety announcement and demonstrates safety and emergency procedures.
• Carry out compliance checks that passengers have complied with safety regulations prior to take-off and landings.
• Provide excellent customer service by addressing passenger inquiries, requests, and concerns professionally and courteously.
• Serving meals, beverages, and snacks according to policies and procedures.
• Provide special assistance to unaccompanied children, the elderly and persons with special needs.
• Collaborate effectively with fellow cabin crew members, pilots, and ground staff, communicate important information to colleagues, passengers during the flight.
• Being prepared to handle various emergency situations including medical emergencies, turbulence, fire, decompression and other critical incidents.
• Direct and assist passengers in the event of an emergency to evacuate aircraft following an emergency landing or whenever initiated by commander.
• Prepare passengers and aircraft for landing in compliance with applicable procedures.
• Perform in-flight announcements during various phases of flight.
• Conduct cabin aisle walks to ensure passenger safety and comfort.
• Reassure passengers when situations such as turbulence, smoke and rapid decompression.
• Administer first aid to passengers and crew members in distress.
• Periodic Inspect of aircraft cabin and lavatory during flight to ensure serviceability.
• Operate audio and video systems.
• Collect Customer feedback; communicates; reports to Cabin Crew Manager and provides suggestions as applicable.
• Carry out passenger disembarkation.
• Perform post flight safety and security checks as required.
• Ensure the cleanliness and tidiness of the cabin before, during, and after each flight.
• Report any defect, equipment malfunction and inoperative systems to Captain/ SCCM.
• Maintain and restock supplies of food, beverages, and amenities, setting up and maintaining entertainment system.
• Record safety related occurrences into safety management system (SMS).
• Abides to ADA adopted policies and procedures, security and safety regulations as well as local and applicable international regulations.
• Complies with Company Environmental, Health and Safety Policies, Standard Operating Procedures (SOPs) and Manuals including applicable legal and regulatory requirements.

• More than 1 years of work experience as a cabin crew
• Fluent in written and spoken English
• High school diploma or equivalent
• Minimum of 21 years of age at time of application
• Female 160cm tall and Male 165cm
• Weight in proportion to height
• Medically fit to meet regulatory requirements
• No visible tattoos while in Abu Dhabi Aviation uniform
• Willingness to re-locate, as required, to any location
• A collaborative individual with a vibrant personality that stands out
• Preferably with experience in Dash-8 Q300 / Q400 aircraft type

• Able to swim with aid of a floatation device
• Demonstrates strong interpersonal and communication skills
• Customer service, problem solving, and ability to work efficiently under pressure

• Proficiency in Arabic language is beneficial