Concierge Residences, One & Only One Za'abeel

Job Description

( 18182 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.

This is not simply our job, it's our passion.

• Serve as a key point of contact for Homeowners and efficiently respond to guest enquiries and requests.
• Act as an information resource by being well informed and aware of all activities and events happening within the Hotel as well as other Kerzner properties and throughout Dubai.
• To be aware about UAE customs, history, and culture.
• Be knowledgeable of all a la carte offerings for Private Homes as well as packages associated with housekeeping, maintenance and Vacant Residence Home Care services
• Coordinate all a la carte services that Private Home Owners / Residents may avail including the payment and scheduling thereof and to ascertain the Private Home Owner/Resident satisfaction of the services availed.
• To comply with the health, safety and hygiene policy and maintain high grooming standards.
• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc.
• Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides, and a range of information that are of interest to Homeowners.
• Coordinate the collection, delivery, and storage of luggage with the Bell Attendants, and ensure all info is recorded.
• Coordinate move in/move out of the One&Only Private Homes
• Need to be familiar with Residential systems, policies and procedures
• Any other duties as assigned.

• Bachelor's degree in hospitality management, business administration, or a related field.
• At least one year of experience in a luxury hotel concierge role.
• Excellent communication and interpersonal skills, with the ability to interact with Home Owners and staff at all levels.
• Proficiency in Opera PMS, ALICE, SAGA is a plus.
• Proficiency in English (oral and written),
• Additional language would be a plus.
• Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options.
• Knowledge of relevant regulations and laws related to hotel operations.
• Ability to work flexible hours, including weekends and holidays.

We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.