Assistant Director of Guest Services
Job Description
Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow&aposs hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Whats In It For You- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Description
Under the general direction of the Director of Guest Services and within the limits of established Rixos Hotel Policies and Procedures, oversees and directs the day to day Operation of the Guest Relations Department and maintains the overall efficiency of standards set.Promotes positive work environment.
Summary of General Duties- Review and update the Logbook.
- Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
- Report regularly on happening to RDM/DOR and GM.
- Maintain associate relations.
- Resolve guest complaints.
- Ensure the services are up to the required standard.
- Smooth check-in / check-out procedures.
- Check hotel situation, occupancy, functions, groups and VIPs.
- Co-operation with hotels Departments Housekeeping, Engineering, F&B etc.
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications
Diploma or degree in vocational hospitality and/or business management, 5 7 years experience in 5 star luxury hotel.
Additional Information
Your Team And Working Environment- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists!
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding