Application Support Analyst (Eximbills)
Job Description
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance. Now, We're looking for a dynamic Application Support Analyst-Eximbills- to join our team at Dubai Silicon Oasis, where you'll lead the way in ensuring issues are properly documented, tracked, addressed, and resolved promptly in accordance with Service Level Agreements, while strictly adhering to RAKBANK IT & Business guidelines and compliance requirements.
Job Description
The Application Support Analyst will be responsible for providing effective functional and technical support for Trade Finance applications. This includes ensuring issues are properly documented, tracked, addressed, and resolved promptly in accordance with Service Level Agreements, while strictly adhering to RAKBANK IT & Business guidelines and compliance requirements.The role also requires close collaboration and effective communication with business users and software vendors to deliver solutions and resolve issues.
What you will do:
- Functional Support:
- Incident Management:
- System Configuration:
- Vendor Management:
- Business Analysis:
- Disaster Recovery:
- Training:
- Reporting:
- Preventive Measures:
Anticipate application problems and implement preventive measures to ensure system stability and performance.
Qualifications
What you will bring:
- Bachelor's degree in computer science, Information Technology, or a related field. A master's degree or relevant professional certification is a plus.
- Minimum of 4-6 years of experience in Eximbills /Trade Finance application support and configuration management.
- Good Functional knowledge on Eximbills /Trade Finance products viz. (Import LC, Export LC, Collections, Guarantees)
- Excellent problem-solving and analytical skills.
- Experience in handling interface related issues and resolution of tickets with quality and within SLA.
- Strong communication abilities.
- Java debugging knowledge.
- Hands on experience in UNIX commands.
- Experience and understanding of typical software development lifecycles and best practices.
Additional Information
In-depth knowledge of Eximbills /Trade Finance application.
Excellent problem-solving and analytical skills.
Ability to work independently and in a team environment.
Proficiency in SQL, Oracle, and other relevant database management systems.
Experience with middleware and integration technologies.
Ability to manage multiple priorities and work under pressure.
Strong vendor management and negotiation skills.
Strong communication and interpersonal skills.