Information Technology Service Management Consultant
Primis Dubai
Job Description
ITSM Consultant – BMC Helix (Dubai- Onsite)
Location: Dubai, UAE
Contract (12 months) + option to extend (NO VISA SPONSORSHIP)
We've partnered with a leading enterprise client looking for an experienced ITSM Consultant with strong hands-on BMC Helix expertise to join a major transformation programme in Dubai.
This is a contract role with immediate start preferred and strong extension potential.
What you'll be doing- Configuring and optimising BMC Helix ITSM environments
- Working across Incident, Problem, Change, Request, Knowledge and CMDB modules
- Designing workflows, SLAs and service catalogue processes
- Supporting Digital Workplace and Smart IT administration
- Driving workflow automation and AI-assisted service management initiatives
- Managing CMDB modelling, service mapping and data quality
- Integrating REST APIs, SSO, LDAP/Active Directory and monitoring tools
- Supporting knowledge management and self-service optimisation
- BMC Helix ITSM
- Remedy AR System
- Digital Workplace
- Smart IT
- Helix Innovation Studio
- CMDB
- HelixGPT / AI-driven service management
- REST APIs
- JavaScript or Python scripting
- Azure OpenAI exposure beneficial
- 5+ years of ITSM experience
- Strong hands-on BMC Helix platform experience
- ITIL v4 knowledge or certification
- Experience working in enterprise environments
- Strong stakeholder communication skills
- Immediate or short notice availability preferred
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