Market Program Manager, Risk Prevention - MENA
Job Description
Responsibilities
About the role:
As a Program Manager on our MENA Risk Prevention team, you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, implement policy changes, and define new processes.You coordinate between product managers, operations teams, and policy specialists to actually get things done.
What You Will Be Doing
Bridge Community & Cross-Functional Teams- Leverage deep market, cultural, and language knowledge to translate community insights into action for Product, Policy, Gov't Relations, Comms, and Legal.
- Proactively identify regional risks, prioritize high-impact opportunities, and ensure community needs inform global TnS roadmaps.
- Routinely analyze market health and operational data to spot trends, surface known and emerging risks, and determine root causes.
- Lead root-cause analyses and feedback loops, especially from Society pillar teams to uncover gaps and drive improvements in product, policy, process, and tooling.
- Develop and own the regional safety roadmap, ensuring visibility of all sub-regional and market-specific risk-mitigation projects.
- Design clear cross-T&S market roadmaps: identify potential harms, set priorities, and coordinate with relevant teams to implement containment and preventative strategies.
- Program-manage regulatory compliance measures for new or evolving market-specific regulations.
- Lead Trust & Safety efforts during key high-risk events (elections, regulatory milestones, crises), partnering with non-T&S stakeholders for sustained response.
- Support Rapid Response during unplanned high-risk incidents, coordinating across government, ops, and policy teams.
- Assume ownership of protracted ongoing events, driving coordination, status reporting, and stakeholder alignment.
- Manage regular sub-regional/market updates and roadmapping sessions with XFN partners.
- Act as the senior TnS representative in regional forums, ensuring community perspectives shape decision-making.
- Build and maintain trust with Government Relations, Public Policy, Communications, and Legal leads to accelerate escalation mitigation and policy decisions.
Qualifications
Minimum Qualifications:
- 5+ years leading complex, cross-functional programsespecially with Gov't Relations, Public Policy, Comms, and Legal.
- Fluency in both Arabic and English
- Deep knowledge of MENA socio-political dynamics, languages, and regulatory landscape.
- Proven track record using data to identify risks, prioritize initiatives, and measure impact.
- Hands-on experience with content moderation, high-risk event management, or related policy areas (e.g. extremism, hate speech, minors safety).
- Ability to represent TnS at a senior level, build credibility with external stakeholders, and drive alignment without direct reports.
- Strong verbal and written skills; comfortable in ambiguity and adept at rallying diverse teams around shared goals.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.