Program Operations and Analytics Manager || 3-8 years ||Edutech || Abu Dhabi || upto CTC 15K AED
Job Description
Were looking for a Program Operations and Analytics Manager to own the tracking, reporting, and operational health of our corporate training programs. Youll be the go-to person for maintaining accuracy and consistency across all learner and program data.Your core responsibility will be to monitor metrics like attendance, quiz completion, engagement, and LMS activityand to drive internal accountability by nudging training coordinators and stakeholders for timely follow-up. If you enjoy working with data, love creating operational structure, and thrive in high-energy environments, this role is for you.
This role is based out of Abu Dhabi and is fully in-person open to work on site
Key responsibilities
Metrics Ownership: Track and maintain all key program KPIsattendance, engagement scores, quiz completions, assignment submissions, session feedback, and LMS activityacross multiple training cohort
Data Accuracy & Hygiene: Ensure all learner-level records are up-to-date and accurate, from registration to program completion. Coordinate with training coordinators to correct any data mismatches.
Reporting & Dashboards: Create and share timely dashboards and reports for internal and client stakeholders. Summarize key trends, highlight risks, and surface actionable insights.
Operational Nudges: Proactively nudge relevant team members (e.g., training coordinators) to take corrective action based on reportinge.g., follow up with inactive learners, fill in missing data, or fix access issues.
Program Monitoring: Act as a program health gatekeeperflagging early warning signals (e.g., low attendance, drop in engagement) and ensuring issues are resolved quickly.
Process & Efficiency: Identify and implement improvements to how we track, report, and act on learner-level data. Recommend tools, templates, or automation where applicable.
Cross-Functional Collaboration: Work closely with client success, tech, ops, and learning experience teams to ensure reporting consistency and support smooth program execution.
Preferred Qualifications- Bachelors degree in business, operations, analytics, or any related discipline
- 4+ years of experience in program operations, analytics, or training coordination
- Proficiency in Google Sheets / Excel; familiarity with LMS tools and reporting platforms preferred
- Strong command of English and Arabic (written and spoken)
- Must be available for full-time, in-person work based out of Abu Dhabi