Warehouse Operations Lead
Job description / Role
Employment: Full Time
About the role
We are looking for a Warehouse Operations Lead to manage and optimize our e-commerce fulfillment operations. This role will oversee inbound, storage, picking, packing, and outbound processes to ensure fast, accurate, and cost-effective order fulfillment in a high-volume environment.
What you'll do:
- Lead day-to-day warehouse operations across inbounding, storage, picking, packing, and shipping
- Manage shift planning, labor allocation, and productivity to meet dynamic e-commerce demand
- Ensure high order accuracy, on-time dispatch, and minimal fulfillment delays
- Optimize warehouse layout and processes to improve flow, reduce handling time, and increase throughput
- Drive continuous improvement initiatives focused on speed, cost, and service level performance
- Monitor operational KPIs (e.g., order cycle time, pick accuracy, cost per order) and implement corrective actions
- Collaborate with inventory, transportation, and customer service teams to ensure seamless end-to-end delivery
- Ensure full compliance with safety, quality, and hygiene standards
What you'll need:
- 3-5 years of experience in warehouse or fulfillment operations, preferably in e-commerce or retail
- Hands-on experience with WMS systems and real-time performance monitoring
- Proficiency in SQL and Excel. Python and PowerBI are an added advantage
- Proven ability to manage teams in fast-paced, high-growth environments
- Strong problem-solving and process optimization skills
- Excellent leadership and communication abilities
What we'll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
- Explore new opportunities to learn and grow every day
- Work four days a week in the office and one day from home, plus work remotely from any country in the world for 30 days a year. Enjoy unlimited vacation days per year
- If you are in an individual contributor role in tech, you will have two office days a week and three days to work from home
- Access healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.
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