Guest Services Executive (Spanish speaker) - Front Office - Jumeirah Al Naseem
Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Madinat Jumeirah, Jumeirah's mega-resort is home to four ultra-luxurious hotels Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf all nestled within 3km of picturesque waterways connected by traditional abras.The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre.
Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for a Guest Services Executive (Receptionist) to join the Front Office team in Jumeirah Al Naseem. The main duties and responsibilities of this role:
- Support guest arrivals and departures, including check-in/check-out, group bookings, and special requests, following standard procedures.
- Process payments accurately while ensuring guest privacy and delivering personalized service.
- Handle all guest interactions courteously via phone, email, or in person, maintaining professional communication and response times.
- Provide accurate information on rates and services across departments using suggestive selling to add value for guests.
- Maintain thorough knowledge of services and offerings in Spa, Health Club, Front Office, and Experience Team to assist with bookings and inquiries.
- Attend trainings, follow SOPs, address guest needs and complaints promptly, and consistently uphold Jumeirah standards.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
- Proficient in English and Spanish languages.
- Strong knowledge of Microsoft Office products and Opera (Cloud).
- Experience working in a multi-cultural environment.
- Confident in successfully handling complaints of various severity.
Aboutthe Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.