Field Service Technician (Reciprocating and Progressive Cavity Pumps) - Dubai
Job description / Role
Employment: Full Time
JOB DESCRIPTION
NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.
Job Summary
Reporting to the Service Team Leader, the Service Technician, will take responsibility for supporting and servicing all products and clients for NOV's Process & Flow Technologies business within the Middle East market. Your existing knowledge within electrical and mechanical servicing of pump products including reciprocating/Centrifugal and/or Progressive cavity pumps & chokes will be critical to your success in this role.As Service Technician, you will liaise with internal stakeholders of our Dubai site and manage your daily, weekly and monthly schedule in an efficient manner to maintain strong customer relations with the support we offer. Key to this role will be your ability to drive continual improvement processes, enhancing efficiency and performance within our industrial markets and delivering technically competent installations, commissioning, servicing and maintenance support to our customers.
Developing our business goes hand in hand with developing our people's skills, with the support of the Service Team Leader in your region, you will be open to career progression and continued self-development to reach personal and business goals.
An ability to prepare and carry out product training and assist the sales team with technical queries will also be required as part of the role.
Ability to prepare spares parts list for quotes and customer support.
RESPONSIBILITIES:
Liaise with NOV project teams and management, Client and Vendors relating to their allocated installation, commissioning, servicing and maintenance activitiesPrepare, review and approve work packs required for the above related activities
Co-ordinate with on-site sub contract labour as required for above activities
Undertake installation, pre-commissioning, commissioning and start-up operations of process plant in line with NOV procedures, including but not limited to: P&ID walk downs
Mechanical completion checksFactory acceptance tests
Training material Preparation
Leak testing/pressure testing
Train operators and client personnel in use of process plant and equipment in line with NOV operation and maintenance manuals Must ensure that company policies and procedures are being enforced and adhered to at all times.Arrange services and work with all involved departments to meet needs of customers and production schedules.
Maintain contact with plant operational personnel to build long-term relationship/database of customer feedback
Under management direction, provide after sales services including inspections, spares, advice/recommendations, liaising with engineering departments as necessary.Be fully familiar and fully conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times
Provide HSEQ leadership ensuring personal compliance with legislation and Company policies
Regular travel to customer sites when required
Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
EXPERIENCE/EDUCATION/SKILL-SET REQUIRED:
- 7 years Field/Service experience of one or more product lines.
Pump Mechanical/Electrical Experience 5 years + within installation, commissioning, servicing and/or maintenance team environments.
Working knowledge and experience in Reciprocating/Centrifugal and/or Progressive Cavity pumps.ONC/HNC /HND in relevant Engineering. Bachelor's degree preferred.
Interpretation of engineering drawings and technical documentation.
Previous Oil & Gas experience in the Middle East.
Computer literacy (including good command of Microsoft Office; Excel, Word, Outlook).
Knowledge of industry standards.
Good Written and Oral communications.
Knowledge of local Compliance requirements, and laws.
Willingness to travel frequently.
ABOUT US
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.
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