IT Delivery Manager (UAE National) – Business Technology – Dubai Holding Asset Management

Job Description

About Dubai Holding Asset Management:

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.

The Group plays a focal role in shaping Dubai&aposs position as a global leader in business, tourism and leisure, contributing to its position as one of the world&aposs most coveted and sought-after livable destinations. From hot-spot retail destinations like Bluewater&aposs, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Managements retail destinations captivate millions of visitors and tourists every year.

In 2022,

Dubai Holding Asset Managements retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the citys global recognition as one of the most desirable and livable destinations worldwide.

About the Job:

An opportunity has arisen for an IT Delivery Manager to join Dubai Holding Asset Management. The main duties and responsibilities of this role:

• The role holder is responsible for defining, planning, tracking, and managing the project they are assigned to, identifying key resources, and providing the direction required for meeting the project objectives. The role holder is also responsible for ensuring appropriate management, SMEs, business representatives and if required vendor involvement throughout the life of the project.

• Manage the business and technical analysis of project/products and enhancement requests, ensuring that both business and technical specifications are sufficiently communicated and documented.
• Prepare the Project initiation form, project plan, project charter and validate the business case prior to seeking management approvals to proceed.
• Realize the customer requirements into one agreed solution document with scope, plan, risks, and costs.
• Oversee QA, and implementation planning.
• Lead the process task force to meet the executive management requirements by defining processes per business function and analyze the cross-business functions areas inter/intra group entities.
• Select team members and, if cross-functional as the Core Team Leader, select Core Team Members.
• Analyze risk and instigate avoidance activities. Establish contingency plans and identify trigger events and responsibility for initiating corrective action.
• Understand the business objectives, functional structure, business information structure, critical success factors (CSF) and key performance indicators (KPI), and the key issues and priorities for all the group entities.

• Manage projects in terms of scope, intent, financials including operational costs, delivery, acceptance, IT Operations, sourcing, pre-requisites, risks, steering and communication.
• Handle project/ product delivery as per plan and budget, explicitly minimizing and mitigating project risks.
• Manage the business and technical analysis of project and enhancement requests, ensuring that both business and technical specifications are sufficiently communicated and documented.
• Monitor project health checks and post project reviews to ensure continuous improvement
• Track sprint progress against overall project objectives and ensure regular communication to relevant stakeholders
• Manage priorities with Application owners and ED Business Technology and respective business stakeholders.
• Assure that all team members understand their roles and accept their responsibilities
• Acquire and allocate project resources according to the approved project plan.
• Manage change to preserve business plan commitments. Initiate Phase Review if objectives must change.
• Coordinate management and technical decisions.
• Define and document all phases of the project including tasks, escalation paths, milestones, and acceptance criteria
• Enable effective, efficient working relationship with related teams and manage stakeholder expectations

• Develop a standard template for defining new processes needs, validation of existing processes, terminating business processes, and changing workflow.
• As Scrum Master, conducting Agile ceremonies and collaborating with the team and applications owners for continuous improvement
• Maintain relationship management with all the verticals and Dubai Holding and ensure high level of engagement between Group IT and other departments of DHAM
• Conduct presentations, seminars, and workshops for the top management of the group entities on new initiatives and products.
• Keep abreast of current and emerging technology advances and project management techniques. Develop a point of view and ensure project management frameworks are continuously upgraded

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum graduate degree in information technology and or business management
• PRINCE 2 practitioners and PMI methodologies are preferred
• Minimum of 8 years experience in managing increasingly complex projects in a technical environment.
• Experience as Scrum Master / Agile project manager required
• Experience of development, integration and hosting of IT systems, software configuration, risk management, data protection, bid management. and Procurement process
• In-depth Agile knowledge around specific agile ceremonies.

About the Benefits:

We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.