Housekeeping Supervisor
Swiss?tel Hotels & Resorts Dubai
Job description / Role
Employment: Full Time
Company description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
Manage and supervise all tasks of his/her staff.Ensure cleanliness of guest rooms, guest-room balconies, guest corridors, linen rooms, and housekeeping pantries according to set standards and procedures.
Ensure that guests' supplies are replenished.
Ensure guests' requests are promptly and courteously met.
Report damage or malfunction in hotel rooms using the PMS system.
Maintain equipment in proper state of cleanliness and repair.
Maintain a section floor report.
Conduct daily briefings with staff at floor level.
Conduct regular room checklists.
Report unusual behavior or activities on floors to Assistant Housekeeping Manager.
Record room status in allocated section accurately.
Comply with the hotel's health, safety, and hygiene policies.
Attend meetings and training sessions as required.
Fully understand the difference in guest levels (VIP) and in room categories.
Qualifications- Good eye for details.
- Working knowledge of housekeeping and hotel services, policies, and operations.
- Demonstrated supervisory experience and skills.
- Good communication skills.
- Degree in hospitality management preferred.
- Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Strong organizational and time management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent customer service skills and ability to handle guest complaints effectively.
- Knowledge of cleaning chemicals, proper handling, and safety procedures.
- Flexibility to work various shifts, including weekends and holidays.
- Physical stamina to stand for extended periods and lift up to 25 pounds.
- Bilingual skills (English and another relevant language) are a plus.
- Experience with inventory management and budgeting for housekeeping supplies.
- Demonstrated ability to train and mentor housekeeping staff.
Additional information
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes' walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.
Job Function: Administration & SecretarialCompany Industry: Travel, Hotel & Tourism
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