Passenger Service Agent
Plaza Premium Group Abu Dhabi
Job Description
- Handle check in procedure and follow admission instruction.
- Greet, receive and bid farewell guests at Entrance and Reception
- Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
- Carry out regular checks of all areas.
- Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively.
- Take care of lost and found items and the related documentation.
- Handle confidential information, including guest records, with a high degree of integrity.
- Responsible for answering the telephone line and taking appropriate immediate action.
- Maintain accurate records including cash flows and receipts.
- To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
- To undertake other jobs assigned by supervisor from time to time including but not limited to Meet & Greet Services, as defined below:
- Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding their flight.
- Check if the passengers have all their luggage and travel documents and assist them with luggage where appropriate.
- Coordinate with related parties to ensure smooth service such as Wheelchair, accommodation and transportation.
- Liaise with Security, Customs and Luggage department.
- Escorts passengers through security, customs including Lounge if relevant.
- Keeping passengers updated about flight change, delay, cancel or gate change.
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