Key Account Manager

Job Description

Location: Dubai, UAE

Summary:

The role requires strong commercial acumen, relationship management, negotiation skills, and a track record of driving revenue growth in the FMCG/personal care category.

Roles & Responsibilities:

• Manage and grow key accounts in the UAE modern trade and retail segment, including Nesto, Spinneys, Carrefour, Lulu, Union Coop, Choithrams, and other major chains.
• Deliver annual sales targets, margin objectives, and category growth plans.
• Lead joint business planning, promotional strategies, and category development initiatives with key retailers.
• Monitor account performance, analyze sales trends, and recommend corrective actions.
• Ensure timely listing of new products, price updates, promotions, and visibility agreements.
• Coordinate with internal teams (marketing, supply chain, finance, and production) to ensure seamless execution.
• Manage contracts, trade terms, negotiations, and reporting for assigned accounts.
• Track competitor activity and provide insights for pricing, activation, and product positioning.
• Build long-term relationships with buyers, category managers, and retail stakeholders.

Education:

• Bachelor's degree in Business Administration, Marketing, or related field.
• MBA preferred but not mandatory.

Experience:

• 58 years of experience in Key Account Management within FMCG or personal care in the UAE.
• Mandatory experience handling major UAE retailers such as Nesto, Spinneys, Carrefour, Lulu, Union Coop, etc.
• Proven track record of delivering sales targets and managing high-volume accounts.

Skills & Competencies:

• Strong negotiation, communication, and relationship-building skills.
• Deep understanding of UAE retail and modern trade dynamics.
• Analytical mindset with proficiency in Excel and sales reporting tools.
• Ability to work cross-functionally and manage multiple stakeholders.
• Strong commercial acumen and problem-solving skills.
• Ability to work independently and in a fast-paced environment.