[ref. y87193602] Front Office Ambassador (Polyclinic) Everwell

Job Description

Company Overview:

Everwell is an innovative health, wellness, and longevity company specializing in highly personalized medical treatments that integrate the latest in science-backed therapies, functional medicine, and bio-optimization. Our mission is to empower individuals to take control of their long-term health through tailored interventions that extend healthspan and vitality.

Job Summary:

As the first point of contact at Everwell Polyclinic, the Front Office Ambassador plays a pivotal role in delivering a welcoming, compassionate, and professional experience to patients, visitors, and partners. This individual ensures smooth front desk operations, supports administrative and clinical coordination, and upholds Everwells commitment to patient-centred care.

Key Responsibilities:

• Greet and receive patients, families, and visitors in a warm and respectful manner.
• Manage incoming calls, emails, and walk-ins regarding appointments, services, and general inquiries.
• Schedule, confirm, and follow up on patient appointments across various specialties.
• Ensure the reception area is presentable, hygienic, and stocked with updated clinic materials and forms.
• Coordinate with clinical teams to ensure smooth patient flow, appointment readiness, and follow-up support.
• Assist with registration, insurance verification, and collection of relevant documentation and consents.
• Handle administrative tasks such as courier dispatch, document scanning, mail handling, and inventory tracking.
• Support basic data entry into clinic management systems (e.g., patient profiles, appointment logs).
• Liaise with departments including Nursing, Administration, and Marketing for patient experience enhancements.

Qualifications:

• High school diploma or equivalent; a diploma in Healthcare Administration, Business, or Hospitality is preferred.
• Minimum 3 years of experience in a front desk or client-facing roleexperience in a healthcare or clinical setting is highly preferred.
• Strong understanding of patient confidentiality, insurance processes, and clinical terminology is an advantage.
• Excellent communication and interpersonal skills with a calm and empathetic demeanor.
• Presentable, well-groomed, and composed in a fast-paced healthcare environment.
• Fluent in English; Arabic or additional languages are a plus.