Senior Technical Account Manager, UAE
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets.We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The OpportunityWe are seeking a strategic and execution-focused Technical Account Manager to lead a targeted initiative to enhance our core APIs used by institutional clients. This role is ideal for a technical professional who thrives on turning feedback into innovation, is comfortable navigating data and competitive insights, and has a passion for solving real user problems through thoughtful iteration.
You will work cross-functionally with stakeholders across Product, Engineering, Data, and Client Success to deliver measurable product improvements that directly impact adoption, performance, and client satisfaction.
What You’ll Be Doing- Gather business requirements and API feedback from both internal and external sources, such as feedback from institutional customers, and continuously improve the API product through effective iterative mechanisms.
- Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs.
- Utilize data analytics to create data-driven insights to understand client behaviour.
- Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development.
- Demonstrates a strong interest in both the blockchain and finance industries.
- Minimum 5 years of experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints
- Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
- Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.
- Proficiency in English & Conversational Mandarin (preferred to cross functionally communicate with non-english speaking engineers).
- Able to think systematically with a clear problem-solving approach when facing issues ; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective
- Deeply enthusiastic about the Technical Account Manager (TAM) role, especially in delivering technical solutions and support that drive customer success.
- Resilient under pressure, self-motivated, and always striving to grow beyond the current capabilities.
- Experience in crypto, blockchain, building businesses, fintech, and/or financial markets.
- Experience in trading financial products, such as stocks, funds, forex, futures, options.
- Knowledge in data analytical tools like Python and SQL.
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!