Key Account Manager
Job description / Role
Employment: Full Time
About Pluto
Pluto is a modern financial operating system for global businesses. We combine global payments infrastructure with intelligent workflow automation to provide companies with unparalleled insights, control, and automation over their spending.
Backed by leading Silicon Valley investors and built by talent from companies like Google, Shopify, Square, Uber, and PayPal, Pluto is on a mission to reinvent corporate finance for the modern age. We're proud to be ranked among the Top 50 Accounting & Finance Products in the world by G2.com in 2025.
About the role
As a Key Account Manager at Pluto, you'll be responsible for nurturing and growing relationships with our most strategic B2B customers. You will ensure ongoing success and satisfaction through proactive support, identifying upsell opportunities, and working cross-functionally to deliver value.This mid-level role is ideal for a customer-obsessed relationship builder with experience in fintech or SaaS, who thrives in high-impact environments.
Responsibilities- Own and manage relationships with key portfolio or B2B accounts, ensuring long-term satisfaction, retention, and growth.
- Act as the primary point of contact and strategic advisor for enterprise-level customers.
- Understand client goals and workflows to help them extract maximum value from Pluto's platform.
- Conduct regular business reviews, performance check-ins, and upsell consultations.
- Proactively identify risks or churn signals and execute plans to mitigate them.
- Collaborate with Sales on expansion opportunities and renewals.
- Partner closely with Product and Engineering teams to advocate for customer needs and inform roadmap decisions.
- Maintain thorough and accurate account data in CRM tools (e.g., Salesforce, HubSpot).
- Track key metrics such as TPV, usage trends, and account health.
- 3+ years of experience in key account management, customer success, or enterprise relationship roles in B2B SaaS or fintech.
- Proven ability to build strong, strategic customer relationships and drive retention and growth.
- Deep understanding of financial systems, payment platforms, or spend management tools is a plus.
- Proficiency with CRM (e.g., Salesforce, HubSpot) and project collaboration tools (e.g., Slack, Asana, Jira).
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities.
- Comfortable working in a fast-paced, evolving startup environment.
- High emotional intelligence and a proactive, consultative mindset.
- Bachelor's degree in Business, Finance, or a related field (or equivalent experience).
- Competitive salary package.
- Fully remote working environment.
- Comprehensive benefits including premium health insurance.
- Fast-tracked professional growth and learning opportunities.
- Direct impact in a dynamic, high-growth fintech company.
- Collaboration with a world-class team from companies like Shopify, Uber, Facebook, and Alibaba Group.
- Recognition and contribution to a G2 Top 50 Accounting & Finance Product of 2025.
Company Industry: Finance, Investment & Asset Management
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