General Manager
Job Description
The General Manager leads the front-of-house operations and is responsible for creating an atmosphere that reflects the brands identity and energy. From managing service flow and floor teams to connecting with guests and driving team spirit, you ensure every shift feels seamless, engaging, and vibrant.
You are a service-driven leader with an eye for detail, a love for people, and the ability to manage both the art and science of modern hospitality.
Key Responsibilities
Guest Experience & Brand Culture Deliver and elevate the lifestyle experience through warm, intuitive, and stylish service Be highly visible on the floor hosting, engaging with guests, and setting the tone for the shift Ensure the venue atmosphere (music, lighting, scent, cleanliness) is always on-brand Proactively manage guest feedback and create regular guest rapport
Team Leadership & Floor Operations Lead the FOH team with confidence, consistency, and charisma Conduct daily briefings, delegate roles, and ensure service excellence across all areas Coach and mentor junior managers, waiters, runners, and hosts Schedule and plan staffing based on business needs and upcoming activations
Service Standards & Coordination Maintain service quality, cleanliness, grooming, and setup standards Ensure strong coordination between floor, kitchen, bar, and reception Manage opening and closing procedures with operational efficiency Enforce safety, hygiene, and regulatory compliance
Business & Administrative Support Monitor daily revenue, table turnover, and team performance metrics Assist in cost control, stock management, and payroll accuracy Use POS and reservations systems effectively to support service flow Support with reporting and performance reviews
Marketing, Events & Brand Activations Collaborate with marketing to execute programming, events, and seasonal concepts Ensure staff is briefed on brand storytelling, specials, and promotional offers Be present and involved in high-profile events and peak service periods Represent the restaurant in a manner consistent with the brands image and values
Requirements Minimum 3 years of experience as General Manager or senior FOH leader in a premium or lifestyle dining concept Passion for hospitality, food, design, and guest culture Strong leadership, communication, and people development skills Excellent floor presence and ability to energize a team Fluent in English (additional languages are a plus) Proficient in POS and reservations systems (e.g., SevenRooms, Resy, Lightspeed) Able to work evenings, weekends, and event nights as needed