Manager - Document Control And Quality Assurance

Job description / Role

Employment: Full Time

Key responsibilities:

Strategic & leadership responsibilities:

• Develop and implement the document remediation and QA strategy aligned with bank-wide compliance and data governance goals.
• Act as the key point of contact for senior management, compliance, internal audit, and regulators regarding documentation and file quality.
• Lead a cross-functional team including officers and team leaders dedicated to file review, verification, and remediation activities.

Operational responsibilities:

• Oversee the end-to-end document remediation lifecycle, including identification of gaps, checklist validation, file correction, and exception handling.
• Manage quality assurance reviews to ensure completeness, consistency, and regulatory readiness of KYC, credit, and legal documents.
• Coordinate with Business Banking, Corporate, and Risk teams to resolve exceptions and enforce policy adherence.

Process & compliance management:

• Define and enforce standardized checklists, control mechanisms, and escalation procedures.
• Monitor adherence to internal policies, central bank guidelines, and international compliance frameworks (e.g., FATCA, AML, KYC).
• Identify and drive process automation or digitization opportunities for document handling and archival.

Competencies and skills:

• Bank systems knowledge, MIS generation and analytics
• Regulatory and compliance knowledge
• General business knowledge
• Knowledge in various monitoring tools
• Knowledge of customer support processes
• Knowledge of document remediation mechanism
• High attention to detail and accuracy in document handling
• Familiarity with Excel and digital file management systems is a plus
• Good organization and time management skills
• Strong knowledge of document control policies and regulatory standards
• Excellent communication, stakeholder coordination, and team management skills
• Advanced knowledge of Excel, reporting dashboards, or DMS systems

• Act with ownership
• Empower to decide

• Share knowledge and work as one
• Engage customer
• Building trust
• Flexibility
• Maintain transparency and communicate to share

Company Industry: Finance, Investment & Asset Management

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